Rogers Place patrons spent less time in line for washrooms during Game 5 of the Oilers and Sharks playoff series, according to an Oilers Entertainment Group official.
Tim Shipton, Senior Vice-President of Corporate Communications with the OEG, said they took steps to decrease wait times for patrons in line for washrooms, and they like the results.
“We’re very happy to report, we did decrease the amount of time people were spending in lineups — getting back to regular season totals,” Shipton said. “Which, to us, is a big success.”
During games 1 and 2 of the playoff series, fans complained that lineups for washrooms were egregiously long.
Shipton said they’re constantly looking for ways to improve patrons’ experience at Rogers Place.
“Our goal is to make improvements across the board,” Shipton said. “It’s not just washrooms, it’s everything, it’s the concessions, it’s the overall fan experience.”
“We’ll continue to monitor [the fan experience], and if there are ways that we can improve, we’ll implement those.”
Shipton also said growing pains, like long lines for the washrooms, are to be expected in a new building like Rogers Place.
“It’s a common theme with new venues, as you go through your first cycle of operation: you look at ways to improve the overall system,” Shipton said. “I think we’ve made some strides with our overall operational plan, and in the offseason, that’s when we’ll look at the capital and the bricks-and-mortar of the building.
“If there’s ways for us to improve, of course we want to do that.”